Monitoring - From 12:42h to 3:34h (UTC) earlier today message processing became unavailable due to a failing platform integration.

Our system monitoring provider (Librato, Solarwinds Inc.) started crashing due to an unexpected authentication problem. The team disabled the integration and triggered a deployment to suppress the issue, which brought the message processing back up again. Incoming messages may have been lost during this window, and pending outgoing messages and campaigns may have failed to be sent.

Our engineering team has started an investigation to find the root cause of the authorization issue. At the moment nothing out of the ordinary has been found, but a follow up from Librato is expected.

We'll be monitoring the infrastructure closely until the issue is completely resolved.
May 20, 04:59 EDT