All Systems Operational

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Status page of the services that Reply.ai provides

US region (reply.ai) Operational
API Operational
Web App Operational
Message delivery Operational
Analytics Operational
Japan Region (transcosmos.reply.ai) Operational
API Operational
Web App Operational
Message delivery Operational
Analytics Operational
Service providers Operational
AWS ec2-ap-northeast-1 Operational
AWS ec2-us-east-1 Operational
AWS cloudFront Operational
AWS elb-ap-northeast-1 Operational
AWS elb-us-east-1 Operational
AWS rds-ap-northeast-1 Operational
AWS rds-us-east-1 Operational
AWS s3-ap-northeast-1 Operational
Heroku Operational
Redis Labs AWS/us-east.mz.1 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Overall Application Performance Index ?
Fetching
Japan Region Send/Receive Message Roundtrip (Beta) ?
Fetching
Past Incidents
Jun 4, 2020

No incidents reported today.

Jun 3, 2020

No incidents reported.

Jun 2, 2020

No incidents reported.

Jun 1, 2020
Resolved - Platform monitoring has been fully restored.
Jun 1, 14:04 EDT
Update - A configuration update is being deployed. There is no additional downtime expected.
Jun 1, 13:03 EDT
Monitoring - From 12:42h to 3:34h (UTC) earlier today message processing became unavailable due to a failing platform integration.

Our system monitoring provider (Librato, Solarwinds Inc.) started crashing due to an unexpected authentication problem. The team disabled the integration and triggered a deployment to suppress the issue, which brought the message processing back up again. Incoming messages may have been lost during this window, and pending outgoing messages and campaigns may have failed to be sent.

Our engineering team has started an investigation to find the root cause of the authorization issue. At the moment nothing out of the ordinary has been found, but a follow up from Librato is expected.

We'll be monitoring the infrastructure closely until the issue is completely resolved.
May 20, 04:59 EDT
May 31, 2020

No incidents reported.

May 30, 2020

No incidents reported.

May 29, 2020

No incidents reported.

May 28, 2020

No incidents reported.

May 27, 2020

No incidents reported.

May 26, 2020

No incidents reported.

May 25, 2020

No incidents reported.

May 24, 2020

No incidents reported.

May 23, 2020

No incidents reported.

May 22, 2020

No incidents reported.

May 21, 2020

No incidents reported.